ALERT * * * Important Update for iLab Users * * *
Migration Status: The support system migration has been paused. As of now, we do not have an exact date for when the migration will continue and timing is still to be determined. We will provide updates here as soon as possible.
The ‘Help’ link in iLab now redirects to ilab-support@agilent.com as part of our support system transition. For full details, please refer to our Help Site article Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
Agilent Employees: sign in using Agilent SSO credentials
About UCM iLab
Greetings to all our researchers, lab members and department fund administrators – as you may have heard, University of California, Merced is excited to start using iLab’s Core Facility Management software, an online system to streamline the process of ordering and billing for core service requests. We understand this is a big transition, therefore we hope to partner with each of you to make it as smooth as possible. With any questions or concerns, please reach out to us using the contact information below.
Office of Research and Ecocnomic Development
Research Systems Support
| Core Name | Primary Contact | Phone Number/Ext | |
|---|---|---|---|
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Environmental Analytical Laboratory
The EAL provides analytical expertise to facilitate research and education program and foster inter- & multi-disciplinary collaboration among academic researchers, government agencies and research-based businesses on a recharge basis. |
Nathan Rabideaux | nathanrabideaux@ucmerced.edu | 209-233-1728 |
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Imaging and Microscopy Facility (IMF)
The Imaging and Microscopy Facility hosts optical, confocal, scanning and transmission electron microscopes and equipment for preparing specimens for examination. |
Kennedy Nguyen | knguyen65@ucmerced.edu | 209-406-2237 |
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Nuclear Magnetic Resonance
Nuclear magnetic resonance spectroscopy is a research technique that utilizes the magnetic properties of certain atomic nuclei. This type of spectroscopy determines the physical and chemical properties of atoms or the molecules in which they are contained. |
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Stem Cell Instrumentation Foundry
The Stem Cell Instrumentation Foundry (SCIF) provides stem cell researchers access to advanced instruments, techniques and collaborators for single-cell analysis |
David Gravano | dgravano@ucmerced.edu | 209-228-4039, 209-285-5726 |
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The Department of Animal Research Services
The UC Merced Department of Animal Research Services (DARS) is composed of a team of professionals committed to the advancement of science in collaboration with the research community by promoting the humane care and use of animals in biomedical research and teaching. |
Department of Animal Research Services | dars@ucmerced.edu | 209-228-4525 |
| Core Name | Primary Contact | Phone Number/Ext |
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